REFUNDS & EXCHANGES

It is our intention that you have a great experience with Alewives Fabrics from start to finish and we work very hard to meet your needs. If you are unsure of a fabric's weight or color content we suggest ordering a swatch by entering .063 (that zero is important!) in the quantity field of your order page. Please be advised that cut fabrics may not be returned, unless defective, incorrect or a misrepresentation of what you ordered. If you are unsatisfied with any merchandise please return it to us for a full refund or exchange and we will ameliorate the problem as soon as possible. Please e-mail any questions, comments or concerns to alewives@alewivesfabrics.com.

DOMESTIC ORDERS

In order to keep your shipping costs as low as possible we do not charge a handling fee for processing your orders. In keeping with this idea, we judge each order individually to determine the least expensive option for shipping. We ship using USPS Priority flat rate envelopes or boxes for domestic orders. When shipping patterns or very small items we use First Class. Unless you specify otherwise, we will always use the least expensive option available when shipping your order, and do not provide insurance or delivery confirmation unless specifically requested by the customer. Orders will be processed within 24 hours of being received.

To give you an idea of what to expect with your shipping costs, we have calculated some "example orders."

For example...

A pattern will fit into a first-class envelope and will ship for around $3

Up to approximately 6 yards of 45" wide quilting weight fabric will fit into a $5.25 flat rate envelope

Up to approximately 15 yards of 45" wide quilting weight fabric will fit into an $11.50 flat rate box

Occasionally a very large order or an order containing bulky fabrics will ship in a $15.50 flat rate box

If you would like to know exactly what your order will ship for, please contact us at alewives@alewivesfabrics.com or call us at 207 563 5002 with your potential order and we will calculate shipping costs for you and send you an e-mail or phone call with the final cost, including shipping, before processing your order.

For more information on flat rate boxes, please visit the USPS website at: www.usps.com/shipping/prioritymail

INTERNATIONAL ORDERS

A note about international orders:

For international orders we ship using USPS international flat rate shipping boxes and envelopes. Once a flat rate package leaves the United States, it is no longer in the power of the USPS to expedite or monitor the arrival of your package, but instead becomes the responsibility of your own country's postal service. We are not responsible for international orders that go missing and will not provide refunds on the cost of merchandise or shipping if your order does go missing. Insurance on international orders can be purchased for an additional fee, and is not provided unless specifically requested by the customer. If you would like insurance on your international order, please leave us a note in the "Special Instructions" section of the order form page and we will contact you shortly with pricing. Purchasing insurance on your international order means that in the unlikely event that your order goes missing, you will be responsible for filing a claim for your merchandise.

We are happy to make special shipping arrangements of any kind. Should you wish to use UPS or Fed-Ex rather than USPS Flat Rate, please leave us a note in the "Special Instructions" section of your order page or send us an e-mail (alewives@alewivesfabrics.com) and we will contact you via e-mail shortly thereafter to finalize arrangements.

Here are some approximations to help you estimate the cost of international shipping via USPS flat rate:

Up to approximately 6 yards of 45" wide quilting weight fabric will fit into a $24.00 flat rate envelope ($20.00 to Mexico and Canada)

Up to approximately 15 yards of 45" wide quilting weight fabric will fit into a $60.00 USPS international flat rate box ($41.00 to Mexico and Canada).

Occasionally a very large order of approximately 16 yards or more of 45" wide quilting weight fabric, or an order containing bulky fabrics will ship in a $78.00 box ($54.00 to Mexico and Canada).

Please be advised that it is illegal for us to mark an order on a customs form as a "gift" unless the items were paid for with a gift certificate. It is also mandatory for us to declare the value of your order on your customs form. Thanks for your understanding.


If you would like to know exactly what your order will ship for, please contact us at alewives@alewivesfabrics.com or call us at 207 563 5002 with your potential order and we will calculate shipping costs for you and send you an e-mail or phone call with the final cost, including shipping, before processing your order.

For more information on international flat rate boxes, please visit the USPS website at: www.usps.com/shipping/prioritymail

TO EXPEDITE A DELIVERY

We are happy to accommodate special requests on shipping... please contact us at alewives@alewivesfabrics.com or give us a call at 207 563 5002 and we will work with you on your special arrangement.